Can I exchange my SAFRA membership and SAFRA vouchers for cash instead?
No. The SAFRA membership and vouchers cannot be exchanged for cash.
Are the free SAFRA membership and SAFRA vouchers transferable?
No, the free membership and SAFRA vouchers should be redeemed by our servicemen, so as not to dilute the original intent of this recognition measure. Proof of identity will need to be provided when using the vouchers, which are unique to each individual.
Can I obtain a refund for the SAFRA membership which I have signed up earlier?
No, refund for existing membership will not be provided. If you are an existing member, your membership will be extended by another year from your original subscription end date.
Will I be able to use the SAFRA vouchers if I choose not to apply for the free membership?
Do I get a new membership card when I apply for the free membership?
Non-members will receive a new membership card with the new expiry date upon application. Existing members will receive a new membership card, with extended validity. Meanwhile, existing members can continue to use their current membership card.
How do I apply for the SAFRA membership?
For your convenience, the vouchers will be sent to your mailing address. If you are eligible for the free SAFRA membership, you will receive the new membership card together with the vouchers.
For redeem the free SAFRA vouchers and membership (if applicable), kindly log in at ns45safra.sg to verify your details. Upon confirmation, the SAFRA vouchers and membership card (if applicable) will be sent to your mailing address within 3 – 4 weeks. Alternatively, you can visit any SAFRA clubhouse to redeem your Benefits.
If I apply for the SAFRA membership after 1 Apr 2013, do I still get one full year of free membership?
The tenure of the NS45 SAFRA membership will be from 1 Apr 2013 (or the date of application, whichever is later) to 31 Mar 2014 regardless of registration date.
(a) Can I use SAFRA vouchers at HomeTeamNS clubhouses?
Yes, you may use SAFRA vouchers at HomeTeamNS Clubhouses and redemption of the vouchers needs to be done over the customer service counter. Do check with the customer service counter on its usage upon redemption of the vouchers. Note that NS45 vouchers expire on 31 Mar 2014.
(b) Can I use HomeTeamNS vouchers at SAFRA clubhouses?
Yes, you may use HomeTeamNS vouchers at SAFRA clubhouses and redemption of the vouchers can be done over the respective facility’s customer service counter. Do check with the customer service counter on its usage upon redemption of the vouchers. Note that NS45 vouchers expire on 31 Mar 2014.